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Frequently Asked Questions
Welcome to the MyMedEasy FAQ page. Here you will find answers to the most frequently asked questions by our customers and website visitors.
Hope, you will also find answers to all your questions, you are looking for here. Also, please don’t hesitate to contact us, if you have any additional queries.
How do I know MyMedEasy has authentic online doctors?
MyMedEasy has licenses of certain bodies that regulate authentic online doctors and pharmacies. We provide all medication online only after consulting with a certified doctor.
How can I buy medication online?
Although it is illegal to purchase any medication online without a prescription, which is why we offer a genuine process. Our facility ensures you that you will be delivered with the safe and most suitable medication with online consultation. Based on your condition and the form you have filled, it is reviewed by a certified doctor and then you can make the purchase.
What is an online consultation?
Before buying any medicine, you must make sure that you get a consultation. This is important when finding in-person or online.
Consultation means general questions based on your health condition and the medication you take. This will take a total of 5 minutes and will include all the relevant questions you need for the right treatment.
What things are included in online consultation?
There are some general medical questions based on your health as well as some payment and delivery related questions.
What should be the minimum age to order medication?
If you are ordering any medication online, you must be at least 18 years of age.
Do you verify age?
As an online healthcare provider, we ensure that you are above 18 years of age before you make your final purchase. We ask for your name, address, and date of birth for proof.
Do you even help on phone?
After you have purchased medicine from our website, we may contact you on your phone number provided which will help us to minimize any delay in your ordered medication.
Why hasn't my order been approved?
After your online consultation process is complete, it will be scanned by our systems and if we have any questions or issues, the customer care representative will contact you.
Sometimes, this process may take longer and your order approval also gets delay. But we will work our best and reach out to you personally on phone too to make the process smooth as we can.
Can I place multiple orders at the same time?
It will depend on the treatments you want to take. Certain medications may have some side effects with other medications which can harm your health condition.
Can I order Medicines in bulk for long term use?
No, we will not recommend you to do so as it can be dangerous and wasteful at the same time to stockpile medication for future use.
This is why we have set a certain amount of package sizes for each medication. You can consult a customer care representative if your situation differs.
What should I do as I receive the tampered package?
If you feel that your order package has been opened or damaged then you must call the customer care representative as soon as you receive it.
My product packaging is different than it is shown in the picture. What does this mean?
The medication you have ordered from our website will be 100% genuine, however, the packaging may differ from the one shown in the pictures. Therefore, this doesn’t mean that the medication is not authentic.
It may be worth noting that few medications have their cheaper version available and every prescription has at least one active ingredient. This can be available in branded as well as non-branded versions but all work the same.
How do I dispose of unwanted prescription medications?
Unwanted prescription medications must be taken to your local pharmacy for the best help.
What is the mode of payment option available?
We accept all major credit and debit cards including Visa, MasterCard, Maestro, and American Express